Text to Speach Symbol
RSS Logo
University Hospitals Bristol and Weston NHS Foundation Trust logo

Coronavirus (COVID-19)

This information was updated and is correct as of 16 July 2021

Guidance on face masks at our healthcare services continues

Everyone accessing or visiting our healthcare services must continue to wear a face mask and follow social distancing rules from 19 July 2021.

The national guidance for healthcare settings remains unchanged. This means anyone coming into hospital before and after 19 July 2021 must continue to:

  • Clean your hands before entering and leaving the building and use the hand sanitiser outside each ward, department or area.
  • Wear a surgical face mask (unless exempt from doing so) which are available at all hospital entrances. Guidance around exemptions is available on the Government website. Please notify us on attendance if you are exempt from wearing a face mask. The Trust will endeavour to make reasonable adjustments, if appropriate.
  • Give others space. Continue to follow the maximum room and lift capacity advice.

These measures are important so that the most vulnerable people can continue to safely attend hospital, and to help protect our staff and patients by reducing the risk of infection.

Thank you for helping us keep our patients, staff and community safe. 

General information:

Visiting guidance for inpatients (children and adults, except maternity)

It is important that we limit the amount of people in the hospital at all times to reduce the spread of infection. Therefore – for the safety of patients, staff and visitors – visiting restrictions are in place at our hospitals. Full details of the visiting guidance for our hospitals in Bristol and Weston can be found via the following links:

Please note that where visiting is permitted, anyone coming into hospital must:

  • Clean your hands before entering and leaving the building and use the hand sanitiser outside each ward, department or area.
  • Wear a surgical face mask (unless exempt from doing so) which are available at all hospital entrances. Guidance around exemptions is available on the Government website. Please notify us on attendance if you are exempt from wearing a face mask. The Trust will endeavour to make reasonable adjustments, if appropriate.
  • Give others space. Continue to follow the maximum room and lift capacity advice.

We will continue to keep our visiting guidance under careful review. We want to thank all our patients and visitors for your continued support and understanding.

Outpatient hospital appointments (not including maternity)

Please continue to attend your hospital appointments unless you are advised otherwise. You don't need to call to check that a booked appointment is going ahead. We will be in touch if anything changes with your care.

However, please be aware of the following information ahead of your appointment:

  • Please come to your appointment alone unless you need a carer or require emotional support.
  • Please arrive no earlier than 15 minutes before your appointment.
  • Less seating capacity means you may be asked to wait outside or in your car.
  • Please leave the building promptly after your appointment.

 Anyone coming into the hospital must:

  • Clean your hands before entering and leaving the building and use the hand sanitiser outside each ward, department or area.
  • Wear a surgical face mask (unless exempt from doing so) if you are aged 11 or over. Surgical face masks are available at all hospital entrances. Guidance around exemptions is available on the Government website. Please notify us on attendance if you are exempt from wearing a face mask. The Trust will endeavour to make reasonable adjustments, if appropriate.
  • Give others space. Continue to follow the maximum room and lift capacity advice.

If you are in any doubt or need to make additional arrangements to support your particular needs please speak to a member of staff.

Maternity services

If you are having your baby at St Michael's Hospital or Ashcombe Birth Centre, please view the current guidance for maternity services. 

Share your experiences of our services during COVID-19

We want to hear your experiences of our services during COVID-19. We hope your experience has continued to be a positive one, but if you have ideas about how we could do things better, please let us know by completing this short survey: https://www.surveymonkey.co.uk/r/VWQW25M

Share a message with your loved one in hospital

We know it is important for our patients to keep in contact with family and friends and we will support them where possible to make use of any telephone or video calls so they can keep in contact with their loved ones.

But it is also important that we look at other ways we can help people keep in touch and we have a Message to My Loved One service which gives people a chance to try something a bit different to the normal routine methods of communication at a distance.

The Message to My Loved One service is being run by UHBW’s patient experience team with the support of Trust Voluntary Services and allows people to send in messages via email or a dedicated phone line, which will then be printed and delivered to patients.

Messages received by 11am each day, Monday to Friday, will be delivered that day to inpatients in our hospitals.

The Trust is also offering the chance for people to drop off small gifts, letters or essential personal items from 10.30am to 12.30pm, Monday to Friday, which members of the team can pass on. We aim to deliver the items to the wards as soon as possible from them being delivered, but it may not be the same day.

If you would like to send a message to a loved one in hospital please email messagetomylovedone@uhbw.nhs.uk or call 0117 342 1561 for Bristol hospital sites or 01934 881394 for Weston General Hospital.

If you would like to drop off a small gift, letter or essential personal items for a loved one in hospital, please follow the following guidance:

  • Small, essential items only.
  • No food, drink, flowers or valuables.
  • Please place items in a sealed bag clearly labelled with the patient's name and ward. If the ward is not known then please include date of birth or home address.
  • We aim to deliver items to the wards as soon as possible from them being delivered, but it may not be the same day.

Items can be dropped off from 10.30am to 12.30pm Monday to Friday at the Patient Possessions Drop-off point in the main entrance of the Bristol Royal Infirmary and to the main reception desk at Weston General Hospital.

 

Thank you for helping us keep our patients, staff and community safe.