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University Hospitals Bristol and Weston NHS Foundation Trust logo

Coronavirus (COVID-19)

This information is correct as of 5 November 2020

Visitor guidance

In response to the rise in coronavirus cases in our area and to maintain the safety of patients and staff, University Hospitals Bristol and Weston NHS Foundation Trust will introduce new visiting restrictions to its hospitals from 00.01am on Thursday 5 November 2020.

Exceptions can be made under compassionate grounds or if the patient has specific needs that require the support of a carer, including vulnerable patients with dementia or learning disabilities, patients with a key carer, and patients receiving end-of-life care. Full details of the visiting guidance for our hospitals in Bristol and Weston can be found via the following links:

Please note that where visiting is permitted all visitors must wear a mask or face covering at all times, except very young children or those exempt for medical reasons. This guidance has been introduced by the Department of Health and Social Care to help reduce the spread of coronavirus (COVID-19) and keep patients, visitors, including people with carer responsibilities, patient supporters, personal assistants and staff safe. View our face mask guidance in full.

We will continue to keep our visiting guidance under careful review. We want to thank all our patients and visitors for your continued support and understanding.


Outpatient appointments

What to do if you have a hospital appointment at any of our hospitals:

Please continue to attend your hospital appointments unless you are advised otherwise. You don’t need to call to check that a booked appointment is going ahead. We will be in touch if anything changes with your care.

However, please be aware of the following information ahead of your appointment:

  • Please come to your appointment alone unless you need a carer or require emotional support.
  • Please arrive no earlier than 15 minutes before your appointment.
  • Less seating capacity means you may be asked to wait outside or in your car.
  • Please leave the building promptly after your appointment.

People are also asked to ‘Think Hands, Face, Space’ when you are with us by washing your hands regularly, wearing a face mask in the hospital at all times, and keeping 2 metres’ space between you and others.

You must not visit in any circumstances if you have a new continuous cough, high temperature or have a loss/change in your normal sense of smell or taste. For more information and guidance on coronavirus, please visit www.nhs.uk/coronavirus.


Share your experiences of our services during COVID-19

We want to hear your experiences of our services during COVID-19. We hope your experience has continued to be a positive one, but if you have ideas about how we could do things better, please let us know by completing this short survey: https://www.surveymonkey.co.uk/r/VWQW25M

Share a message with your loved one in hospital

We know it is important for our patients to keep in contact with family and friends and we will support them where possible to make use of any telephone or video calls so they can keep in contact with their loved ones.

But it is also important that we look at other ways we can help people keep in touch and this new Message to My Loved One service gives people a chance to try something a bit different to the normal routine methods of communication at a distance.

The new Message to My Loved One service is being run by UHBW’s patient experience team with the support of Trust Voluntary Services and allows people to send in messages via email or a dedicated phone line, which will then be printed and delivered to patients.

Messages received by 11am each day, Monday to Friday, will be delivered that day to inpatients in our hospitals.

The Trust is also offering the chance for people to drop off small gifts, letters or essential personal items from 10.30am to 12.30pm, Monday to Friday, which members of the team can pass on. We aim to deliver the items to the wards as soon as possible from them being delivered, but it may be not be the same day.

If you would like to send a message to a loved one in hospital please email  messagetomylovedone@uhbw.nhs.uk  or call 0117 342 1561 for Bristol hospital sites or 01934 881394 for Weston General Hospital.

If you would like to drop off a small gift, letter or essential personal items for a loved one in hospitals, please follow the following guidance:

  • Small, essential items only
  • No food, drink, flowers or valuables
  • Please place items in a sealed bag clearly labelled with the patient's name and ward. If the ward is not known then please include date of birth or home address.
  • We aim to deliver items to the wards as soon as possible from them being delivered, but it may be not be the same day.

Items can be dropped off from 10.30am to 12.30pm Monday to Friday at the Patient Possessions Drop-Off point in the main entrance of the Bristol Royal Infirmary, and to the main reception desks at Weston General Hospital and South Bristol Community Hospital.