UHBW maternity services maintain ranking in top 30 per cent of NHS Trusts nationally based on patient experience
Last updated: 05/12/2024
The results of the 2024 National Maternity Survey have been published by the Care Quality Commission (CQC). This survey looked at the experiences of pregnant women and new mothers who used NHS maternity services in February 2024. 175 women shared their views about the care they received from University Hospitals Bristol and Weston NHS Foundation Trust.
Asking parents where they would like to have their baby and helping them make informed choices were both areas the Trust scored above the national average. The Trust also scored highly when it came to involving people in the decisions about their care and whether their pregnancy should be induced.
Knowledge and understanding of patients’ medical history in the weeks after birth was also rated above the national average.
Professor Deirdre Fowler, Chief Nurse and Midwife for University Hospitals Bristol and Weston NHS Foundation Trust, said: “We take on board the feedback provided by everyone who took part in the National Maternity Survey 2024, and it is reassuring to see that for almost all the questions our Trust is in line with others across the country, or even better.
“We are always looking to make improvements. We have already shared the feedback with our maternity services staff to ensure we take on board learning from the survey. Our monthly Women’s Experience Group will make sure continue to focus on improving the experience of our Maternity Services”
Areas where our Maternity services were considered above the national average were:
- Involving patients in the decisions around their antenatal care.
- Treating patients with respect and dignity, particularly around feeding choices.
- Informing people about the different choices for locations to have their baby.
- Introducing themselves, before treatment
- Giving information about warning signs to look out for during pregnancy.
We are committed to continuously improving our patients’ experience wherever we can. As well as developing areas of good practice we will focus on the areas of improvement identified particularly the care which is offered at home in the first few weeks after birth.
The CQC rating for University Hospitals Bristol and Weston NHS Foundation Trust maternity services remains Good overall.
The report has been published on the CQC website.