UHBW’s Children and Young People Services ranked in top 10 percent by parents and carers when asked about overall care

University Hospitals Bristol and Weston NHS Foundation Trust’s (UHBW) services for children and young people has received the results of the 2024 CQC National Children and Young People’s Survey from the Care Quality Commission (CQC).

UHBW scored in the top 10 per cent when parents and carers were asked how well their child was looked after overall and in the top 20 per cent of trusts when it came to how well parents or carers were looked after.

The survey looked at the experiences of children and young people admitted as a day case, or as an inpatient, who were discharged between 1 March 2024 and 31 May 2024 between the ages of 15 days and 15 years old.

UHBW scored 8.5 out of 10 for the children/young person question ‘Overall how well were you (the patient) looked after in the hospital.

The Trust, which cares for children across several sites including Bristol Royal Hospital for Children, Seashore Centre at Weston General Hospital and the Teenagers and Young Adult Ward at Bristol Haematology and Oncology Centre, scored above average in many areas.

UHBW surveyed children and young people alongside their families, with parents and carers of children younger than eight-years-old completing the survey on their behalf.

The Trust scored above average when families were asked if colleagues provided enough information and listened to any concerns or fears. This included giving information in a way which children and young people could understand.

UHBW also scored above the national average when asked how well colleagues took patients existing needs into account and making sure families knew who best to contact after their child got home.

Martin Gargan, Clinical Chair for UHBW’s Women’s and Children’s Division, said: “We are thrilled with the results of the CQC survey. To be in line with the rest of the country, or even better, for every single question is a real achievement. Thank you to all of our colleagues across the Trust, who care for children and young people, for helping us achieve this.

“We have already shared the feedback with our colleagues to ensure we take on board learning from the survey.”

Areas where UHBW scored above the national average were:

• Waiting areas
• Explaining treatment and procedures in a way families understood
• Listening to concerns and worries
• Explaining next steps after families had gone home
• Taking into account children and young people’s individual needs
• How well looked after they were overall in hospital

The report has been published on the CQC website.

Due to the changes to survey by the CQC, there are no comparisons to previous surveys available.